Restaurant manager

If you have a good head for business, the skills to motivate others and the drive and energy to succeed, a career as a fast food restaurant manager could be for you.

As a fast food restaurant manager you’ll have ultimate responsibility for safeguarding the financial success of a specific outlet and maintaining the reputation of the company.

The role has a strong hospitality element, ensuring that the restaurant delivers high-quality food and drink and good customer service. However, you’ll also undertake activities common to business managers within any sector, including overseeing:

• finance
• human resources
• marketing
• operations
• sales.

Responsibilities

As a fast food restaurant manager, you’ll be responsible for operational, financial and people management. You’ll need to:

• organise stock and equipment, order supplies and oversee building maintenance, cleanliness and security
• plan and work to budgets, maximise profits and achieve sales targets set by head office
• control takings in the restaurant and administer payrolls
• recruit new staff, and train and develop existing staff
• coordinate staff scheduling and rotas, and motivate and encourage staff to achieve targets
• ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
• ensure high standards of customer service are maintained
• implement and instil in your team company policies, procedures and ethics
• handle customer complaints and queries
• implement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns
• prepare reports and other performance analysis documentation
• report to, and attend regular meetings with area managers or head office representatives
• establish relationships with the local community and undertake activities that comply with the company’s corporate social responsibility programmes.